Call Quality Issues
Quick steps to resolve call quality problems in Next Gen Calls.
Symptoms
- Audio cuts out or is choppy
- Delays during calls
- Dropped calls
Common Causes
- Slow or unstable internet
- Network firewalls/filters
- High CPU usage
Quick Fix
Test network speed
speedtest
Switch network
Try a wired or faster Wi-Fi connection.
Check firewalls
Allow traffic to api.nextgencalls.com and ports 443, 10000-20000.
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Last updated 3 days ago
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